IT
The uselessness of corporate IT was highlighted once again to me last year.
I rang IT cause I was unable to connect to an ftp site to download a very important driver for one of our laptops. I got this email as per their usual procedure:
From: Helpdesk
Sent: Tuesday, 29 November 2005 9:59 AM
To: me)
Subject: A Helpdesk Call, 361636, Has Been Logged On Your Behalf
A Helpdesk Call has been logged on your behalf.
The details are as follows:
InfraActive Call Number:
361636
Helpdesk Officer: (I thought I'd better remove that)
Call Description:
Unable to FTP to ftp://ftp505:Al7tE!Hi@mailftp.mei.co.jp/
Error windows cannot access this folder.
Does not prompt Valdimar for a username or password.
They said they'd get back to me. Not having time to wait around I went to our other office and downloaded the driver over dial up. It wasn't a big driver so it didn't take long. 2 freaking weeks later I get this email:
From: Helpdesk
Sent: Tuesday, 13 December 2005 11:06 AM
To: me
Subject: helpdesk call
Valdimar,
Regarding your helpdesk call requesting access to ftp://ftp505:Al7tE!Hi@mailftp.mei.co.jp/, I cannot connect to this site with the username and password in the link. Is it possible there is a mis-type or the wrong username/password?
Thankyou
Needless to say I was not impressed, so I responded with this email, wondering what reaction I might get from them:
From: me
Sent: Tuesday, 13 December 2005 11:19 AM
To: Helpdesk
Subject: RE: helpdesk call
The site had an expiry of two weeks for the download. As it has now been approximately that long I imagine the password has expired. The file was required rather urgently (a firmware update for field equipment) so I went and downloaded the file from our own office, as it became apparent the download problem was not likely to be resolved within the required time frame.
Thanks anyway,
Valdimar.
My email was originally a lot ruder and more of a "fuck you you useless prick you should have dealt with this 2 weeks ago" kind of letter but I toned it down as I didn't see the benefit of antagonising IT. This was followed with this response:
From: Helpdesk
Sent: Tuesday, 13 December 2005 11:20 AM
To: me
Subject: Your Helpdesk Call, 361636, Has Been Resolved
Your Helpdesk Call, 361636, has now been resolved by **** *********.
Helpdesk Representative's Comments:
valdimar advised that he had a workaround to the problem.
Fucking IT. Yeah, a workaround to the problem. Valdimar has advised you pricks are fucking useless to him.
I hate IT
I rang IT cause I was unable to connect to an ftp site to download a very important driver for one of our laptops. I got this email as per their usual procedure:
From: Helpdesk
Sent: Tuesday, 29 November 2005 9:59 AM
To: me)
Subject: A Helpdesk Call, 361636, Has Been Logged On Your Behalf
A Helpdesk Call has been logged on your behalf.
The details are as follows:
InfraActive Call Number:
361636
Helpdesk Officer: (I thought I'd better remove that)
Call Description:
Unable to FTP to ftp://ftp505:Al7tE!Hi@mailftp.mei.co.jp/
Error windows cannot access this folder.
Does not prompt Valdimar for a username or password.
They said they'd get back to me. Not having time to wait around I went to our other office and downloaded the driver over dial up. It wasn't a big driver so it didn't take long. 2 freaking weeks later I get this email:
From: Helpdesk
Sent: Tuesday, 13 December 2005 11:06 AM
To: me
Subject: helpdesk call
Valdimar,
Regarding your helpdesk call requesting access to ftp://ftp505:Al7tE!Hi@mailftp.mei.co.jp/, I cannot connect to this site with the username and password in the link. Is it possible there is a mis-type or the wrong username/password?
Thankyou
Needless to say I was not impressed, so I responded with this email, wondering what reaction I might get from them:
From: me
Sent: Tuesday, 13 December 2005 11:19 AM
To: Helpdesk
Subject: RE: helpdesk call
The site had an expiry of two weeks for the download. As it has now been approximately that long I imagine the password has expired. The file was required rather urgently (a firmware update for field equipment) so I went and downloaded the file from our own office, as it became apparent the download problem was not likely to be resolved within the required time frame.
Thanks anyway,
Valdimar.
My email was originally a lot ruder and more of a "fuck you you useless prick you should have dealt with this 2 weeks ago" kind of letter but I toned it down as I didn't see the benefit of antagonising IT. This was followed with this response:
From: Helpdesk
Sent: Tuesday, 13 December 2005 11:20 AM
To: me
Subject: Your Helpdesk Call, 361636, Has Been Resolved
Your Helpdesk Call, 361636, has now been resolved by **** *********.
Helpdesk Representative's Comments:
valdimar advised that he had a workaround to the problem.
Fucking IT. Yeah, a workaround to the problem. Valdimar has advised you pricks are fucking useless to him.
I hate IT
posted by Valdi at 1/05/2006 09:17:00 am
4 Comments:
"has been resolved by ****!? by ME motherfuckers!"
corporate IT "help" is ALWAYS ALWAYS rubbish, just thought you'd like to know that.
our helpdesk.. first plan of action, one ALWAYS gets put on hold, straight away. we've foresaken a receptionist job just so we can get fucking irritated by computers that cannot understand the inflection of our voice when we say NO! it's all a bit much..
My IT department consists of me calling whichever friend I have that would be best equipped to help me and getting my issue resolved that way. And if all else fails, throw it in the gutter and go buy another.
The only reason I use the IT department is because I don't have administrative rights to the computer. They're fucking useless.... wish I could just do shit myself!
lol... welcome to the real IT world, valdi. that's just how it works these days, i suppose. there is nothing worse than making that call to helpdesk in the morning and being put on hold, listening to a pre-recorded voice saying 'your call is important to us'. pure agony.
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